Welcome to Leadership and Customer Relations! The purpose of this course is to help School Nutrition Managers identify best practices that they can apply to their school nutrition program in the areas of leadership, teambuilding, customer service, marketing, and communications. 

At the conclusion of this course, participants will be able to:

Module 1 Leadership and Teambuilding

1. Define 12 key leadership traits that will help managers develop effective practices with leading and developing their school teams.
2. Provide practical applications for each of the leadership traits that will assist managers to develop these traits. (that positively impact their programs)

Module 2 Customer Service

1. Identify customer service best practices that improve stakeholder relations and optimize program participation and reach. 

Module 3 Marketing and Communications

1. Identify best practices for marketing your school nutrition program.